Lyerly's did it.

It's true. Worst customer service I have ever experienced. No one has contacted me, not returned my call or email. No one in management has even attempted to apologize for the mistake and assure me that it will be resolved, nothing. The more I talk with other people, the more stories I hear that Lyerly's has lost their clothes or disappointed them. So, moral of the story, I'm never going back to Lyerly's, except to bug them until they refund me for the dry cleaning and the dress they ruined.

Lyerly's Better Business Bureau Ratings - a B for having left 5 complaints filed through the BBB in the past 36 months unresolved.